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Ordering
1. How do I place an order online?
2. Are there other ordering options?
3. What is the cost for Delivery?
4. What payment methods do you accept?
5. If I buy a cartridge from you will it void the warranty on my printer?
6. Why do I have to register before I buy?
7. Why should I register with printerinks?
8. What if I forget my password?
9. I have a Discount Code, how do I redeem this?
10. Some cartridges come in super saver packs offering, for example, 3 black and 1 of each color, or offer buy 2 get 1 free. Can the cartridges be switched around? Are they all buy 2 get 1 free?
11. My printer broke down/died, would it be possible for me to return cartridges bought?
Products
1. What does OEM stand for?
2. Are your products O.E.M.?
3. Which cartridges are remanufactured?
4. What are compatible cartridges?
5. Do you guarantee all your products?
6. Can I purchase only 1 colour of ink from you?
After Ordering
1. How can I track my order?
2. Is it possible to cancel my order?
3. What do I do if I order the wrong cartridge?
4. How do I unsubscribe from marketing emails?
5. I don't want the quantity currently showing in my basket
Troubleshooting
1. How To Ensure A Long Cartridge Life
2. What do I do if my printer cannot recognise the ink cartridge?
3. What do I do if printer indicates cartridge is EMPTY or OUT OF INK but there is ink in the cartridge?
4. Why does the cartridge I received look bigger than the one that's already in my printer?
5. Why is my toner cartridge producing poor quality prints?
Returns
How can I return an item?
If you have trouble using a printer cartridge, please let us know, we provide trouble shooting that can get you printing quickly. For additional information, please review our Return
Policy.
Contact
Our Customer Service Specialists are available to answer your queries between 9:00am - 6:00pm, Monday to Friday.
Telephone: 0844 567 8118
Email: support@printerinks.com
Fax: 020 8845 3659
For any additional queries, see our
Printerinks Support Centre
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