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Frequently Asked Questions


Ordering

1. How do I place an order online?

You can either search by cartridge or by printer model. Once you have found the cartridge you need you can easily follow the steps to purchasing your new ink cartridge.


2. Are there other ordering options?

We suggest ordering online at printerinks.com. You can also call 0844 567 8118, write us at 
Unit 5 Stonefield Way, Ruislip, Middlesex, London HA4 0JS, UK
or fax 0208 711 3486.


3. What is the cost for Delivery?

FREE DELIVERY On All Orders to the (Mainland) UK dispatched via Royal Mail. For additional delivery information, please see: Shipping.


4. What payment methods do you accept?

We accept all major credit cards including: Visa, Visa Electron, MasterCard and American Express. We also accept PayPal or Cheque.


5. If I buy a cartridge from you will it void the warranty on my printer?

Major printer manufacturers sell printers at low or no profit cost. They make their profits from selling the cartridges. Previously, you had no choice but to buy one of their cartridges after yours ran dry. Now you can cut into their primary source of profit by using compatible cartridges. To protect their own interests, they will threaten to void your printer warranty if you use compatible cartridges. However, it is strictly illegal for them to do so. They can not void your warranty simply for using different manufacturer's cartridges.

We have sold thousands of compatible cartridges and never had an incident where a customer's warranty was "voided" from using our products.

           
6.  Why do I have to register before I buy?

When you register you give us important information - such as your address, telephone number and email address. We need this information to advise you of the progress of your order, deliver your product and contact you if we need to. It also allows you to create a password, which means you can securely access details of your order on this site and track its progress.


7.  Why should I register with printerinks?

Registering with printerinks.com has a number of benefits for you:

It saves you time when you are buying a product because you won't have to enter your personal details again.

You can opt to receive information from us about products you are interested in, including advance warning of special
offers and promotions. 


8. What if I forget my password?

No problem! Just click 'Login' and instead of entering your password, click 'I've Forgotten my password' and you will be asked for your email address. The current password that we have on our systems will then be immediately sent to you, so that you may log in and proceed with shopping.


9. I have a Discount Code, how do I redeem this?

When in the Shopping Basket, simply enter your discount code prior to “Continue to Checkout”.


10. Some cartridges come in super saver packs offering, for example, 3 black and 1 of each color, or offer buy 1 get 1 free. Can the cartridges be switched around?

The cartridge sets cannot be mixed. We offer bulk deals wherever possible, and price breaks on all individual cartridges to save you as much money no matter which way you decide to purchase. 

  
11. My printer broke down/died, would it be possible for me to return cartridges bought?

Absolutely, as long as the cartridges are unopened/unused and are in new condition, you can return it back to us and we will issue you with a store credit note to utilize towards your ink cartridges for your new printer. There will be a 20% restocking fee.